Business name: RenovaTech
ABN: 77 693 132 955

RenovaTech (“we”, “our”, “us”) is committed to protecting the privacy of our clients, website users, and anyone who interacts with our business.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services or accessing our website, you agree to the terms outlined in this policy.

1. What Personal Information We Collect

We may collect the following types of personal information:

1.1 Contact & Identity Information

• Name
• Business or organisation name
• Email address
• Phone number
• Physical address

1.2 Business & Service Information

• Service requests
• Device information (type, serial number, asset details)
• Disposal or data destruction requirements
• Pickup or delivery details

1.3 Device & Data Information

RenovaTech never accesses or views client data.
However, we may receive devices containing personal or business data for the purpose of wiping or destruction.

1.4 Website & Usage Information

When visiting our website, we may collect:

• IP address
• Browser type
• Cookies and analytics data
• Pages visited

This data helps improve our website and user experience.

2. How We Collect Personal Information

We collect information directly from you when you:

• Submit a form on our website
• Request a quote or service
• Book a pickup or collection
• Communicate with us via email, phone, or social media
• Provide devices to us for disposal, recycling, or data destruction

We may also collect information from:

• Business partners (with your consent)
• Publicly available business directories
• Security and compliance software (for audit logs)

3. How We Use Personal Information

We use your information for purposes including:

3.1 Service Delivery

• Providing IT asset disposition services
• Scheduling pickups and collections
• Completing data destruction, recycling, or refurbishment
• Issuing certificates and reports

3.2 Communication

• Responding to enquiries
• Sending service updates
• Providing quotes or proposals

3.3 Business Operations

• Improving our website and services
• Maintaining security and compliance
• Internal audits and training
• Record keeping and invoicing

3.4 Legal & Compliance

• Meeting regulatory obligations
• Managing risks, fraud prevention, or incident response

We do not sell or rent your information to any third party.

4. Disclosure of Personal Information

We may disclose your personal information to:

• Logistics providers involved in pickups
• Recycling partners (for environmental processing)
• Data destruction or shredding partners
• IT professionals working on secure erasure
• Legal, regulatory, or government authorities (only when required by law)
• Security or compliance auditors (if applicable)

All partners involved in handling devices or data must meet RenovaTech’s security standards.

5. Storage & Security of Information

We take reasonable steps to protect your personal information from:

• Loss
• Misuse
• Unauthorised access
• Alteration
• Destruction

Security measures include:

• Encrypted storage systems
• Restricted-access areas
• Secure disposal processes
• Staff police checks and confidentiality agreements
• Monitoring and CCTV in secure areas
• Following NIST 800-88 media sanitisation guidelines

6. Handling Devices Containing Data

RenovaTech does not access or review the contents of any device.
All data is permanently removed through:

• Certified software wiping
• Physical destruction (if required)
• Verified secure recycling

Upon completion, clients receive a Certificate of Data Destruction.

7. Access to Your Information

You may request access to personal information we hold about you.
We will respond within a reasonable timeframe.

You may also request:

• Corrections
• Updates
• Deletion (where legally permitted)

To make a request, contact us using the details below.

8. Cookies & Website Analytics

Our website may use cookies and analytics tools to:

• Improve performance
• Understand visitor behaviour
• Personalise user experience

You can disable cookies in your browser if you prefer.

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Maintain compliance records
• Meet legal and audit requirements

Data destruction records (certificates, reports, job logs) may be kept for compliance purposes.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
The updated version will be posted on our website with a new “Last Updated” date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Business name: RenovaTech
ABN: 77 693 132 955

These Terms of Service (“Terms”) govern your use of RenovaTech’s services, website, and any related offerings.
By accessing our website or using our services, you agree to these Terms.

If you do not agree with these Terms, please do not use our services.

1. Definitions

• “RenovaTech”, “we”, “our”, “us” – Refers to RenovaTech IT Asset Disposition services.
• “Client”, “you”, “your” – Refers to any individual or organisation using our services.
• “Services” – Includes IT asset collection, data destruction, refurbishment, resale, recycling, and related activities.
• “Devices” – Includes any electronic equipment provided to us.

2. Scope of Services

RenovaTech provides:

• IT asset pickup and secure transport
• Data erasure and data destruction
• Refurbishment and testing
• Responsible e-waste recycling
• Certificates of Data Destruction
• Asset reporting and inventory logs

We may update or change our services at any time to improve quality or comply with legal requirements.

3. Client Responsibilities

By using our services, you agree to:

3.1 Provide Accurate Information

You must provide correct contact details, device information, and any relevant service requirements.

3.2 Remove Personal Items

Clients must remove all accessories or personal items not intended for disposal.
RenovaTech is not responsible for lost personal belongings.

3.3 Confirm Ownership

You must confirm that you own the devices or have legal authority to dispose of them.

3.4 Provide Safe Access

Clients must ensure safe physical access for collection (e.g., parking, building access, loading zones).

4. Data Handling & Privacy

4.1 No Data Access

RenovaTech does not access, view, or manually inspect client data.

4.2 Data Destruction

We use industry-approved methods including:

• Software wiping (NIST 800-88)
• Physical destruction
• Degaussing

Clients receive a Certificate of Data Destruction upon completion.

4.3 Privacy Compliance

RenovaTech complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Our full Privacy Policy is available on our website.

5. Device Risk & Liability

5.1 No Responsibility for Pre-Existing Damage

RenovaTech is not responsible for:

• Faulty, damaged, or non-functional devices
• Data corruption that existed prior to collection

5.2 Loss or Theft Due to Client Packaging

If clients request courier drop-offs without RenovaTech pickup procedures, they accept any associated risk.

5.3 Maximum Liability

To the extent permitted by law, RenovaTech’s maximum liability is limited to the total amount paid for the specific service provided.

We do not accept liability for:

• Lost revenue
• Business interruption
• Indirect or consequential damages

6. Certificates & Reporting

RenovaTech provides:

• Certificates of Data Destruction
• Asset audit reports
• Device serial logs

Reports are based on the information available from each device.
Some devices may not display serials or data if damaged.

7. Recycling & Refurbishment

7.1 Recycling Standards

RenovaTech aims for responsible recycling in line with:

• AS/NZS 5377
• Australian environmental regulations

7.2 Refurbishment & Resale

Devices suitable for reuse may be:

• Refurbished
• Data wiped
• Resold

Once ownership is transferred, devices cannot be returned.

8. Quotes, Payments & Fees

8.1 Quotes

Quotes provided by RenovaTech are valid for 30 days, unless stated otherwise.

8.2 Payment

Invoices must be paid by the due date stated.

8.3 Additional Fees

Additional charges may apply for:

• Urgent pickups
• Heavy equipment
• Regional travel
• Excessive device dismantling
• Hazardous materials handling (e.g., swollen batteries)

Clients will be notified before any additional fees are applied.

9. Scheduling & Cancellations

9.1 Rescheduling

Clients may reschedule pickups at least 24 hours before the booked time.

9.2 Cancellations

RenovaTech may charge a cancellation fee if:

• We arrive on-site and cannot access the location
• The client cancels with less than 24 hours’ notice

10. Limitation of Use

You agree not to:

• Misuse our website or systems
• Attempt to access secure areas without permission
• Reverse engineer any part of our website
• Copy our policies, processes, or materials without written consent

11. Intellectual Property

All content on the RenovaTech website including:

• Text
• Logos
• Branding
• Policies
• Images
• Designs

is owned by RenovaTech and protected under Australian intellectual property law.

You may not reproduce or distribute our materials without written permission.

12. Termination of Service

RenovaTech may refuse or terminate services if:

• A client breaches these Terms
• A service poses a safety or legal risk
• There is suspicion of unauthorised device ownership

13. Changes to Terms

We may update these Terms from time to time.
The updated version will appear on our website with a revised "Last Updated" date.

14. Governing Law

These Terms are governed by the laws of Victoria, Australia.
Any disputes must be handled within Victorian jurisdiction.

15. Contact Us

For questions or concerns about these Terms: